INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
HOW BIG IS OUR CAKE GOING TO BE?
You may order your cake based on visual size or based on the actual guest count. Cakes are charged based on SIZE + DECOR LABOR
Example based on visual size: “I only have 20 guests, but I want a 4-tier cake to look huge!” (the smallest 4-tier cake will feed approx. 90 guests, so you will be paying for 90 guests)
Example based on Guest Count: “We have 260 guests to feed” (we would suggest you get a 4-5 tier cake + backup cakes; the backups remain in the kitchen to allow the banquet team to start cutting early enough to get your guests served efficiently)
If you order a cake based on guest count, please size it up for us.
Wedding cakes feed more guests because they are cut by professionals.
Average party cake feeds:
- 6” round = 8-10 servings
- 8” round = 14-24 servings
- 10” round = 24-36 servings
- Quarter sheet 12"x8" = 24-48 servings
- Half sheet 12" x 18" = 54 servings
Are you a full-service bakery, or do you only make cakes?
We are a full-service bakery. We do not make bread, but we make most other bakery products.
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We currently accept Cash, Checks, Credit Card, Debit Card.
DO YOU OFFER VEGAN, GLUTEN-FREE, NUT-FREE OR OTHER ALLERGEN-FREE OPTIONS?
Yes, we do have that kind of offer. Products are marked with V for vegan, GF for gluten-free, and DF for dairy-free. For special allergen-free preferences please contact us directly.
We cannot guarantee for any product is celiac suitable or GF DF because we are working in a common area.
WHAT DOES IT MEAN ''MADE FROM SCRATCH"?
It means that everything is homemade, from the cake sponge to the topping and fillings.
WE DON'T KNOW WHAT WE WANT. CAN YOU HELP US?
Our pleasure, that’s what we do. Please submit an inquiry and plan to consult with us.
HOW LONG CAN OUR CAKE STAND OUTSIDE?
Not long. SUN, Birds, & Bugs love to mess with sweets. The best way to show you how long desserts will last in the sun is to have you put a stick of butter outside on a sunny day. How long does it hold its shape? That’s about your time allowance. Your desserts will typically be set up BEFORE GUESTS ARRIVE for the party. It’s MUCH SAFER to display cakes and desserts in an air-conditioned space.
If you must have an outdoor display, please provide a SOLID SHADE for the cake so that it does not melt in direct sun/heat.
WHERE DO YOU DELIVER?
We deliver to Orange County and Los Angeles.
HOW DO I LEAVE A GIFT MESSAGE?
The gift message section can be found in your shopping cart while selecting your delivery date, above the subtotal. Be sure to include your name in the gift message if you would like the recipient to know who their gift is from. Please note there is a 77-character maximum.
We also advise notifying the recipient that a gift is on the way, as our items are perishable and need to be placed in the fridge or freezer once they are delivered.
WHERE IS MY ORDER CONFIRMATION EMAIL?
If you did not receive it shortly after placing your order, the confirmation email may have ended up in your spam folder, or there may have been a typo in the email address that was provided to us. Please let us know if you do not see your confirmation email and we can resend it to you!
WHY WAS I CHARGED MULTIPLE TIMES WHEN I ONLY PLACED ONE ORDER?
Sometimes, additional pending charges will appear if there was a glitch in processing your payment information. Please allow 3-5 business days for the pending charges to drop off from your account.
WHY IS MY PAYMENT INFORMATION NOT GOING THROUGH?
There may be a few reasons why this is occurring. The billing address provided may be incorrect or the card you are using may not be compatible with our system. We unfortunately cannot accept cards issued outside of the US. Please wait 24 hours before trying to place your order again if you are having issues with the billing address.
HOW MUCH IS DELIVERY?
Delivery fees vary depending on the size of the package and shipping location. You can see the delivery fee after entering your address on the checkout page and before entering your payment information.
WHEN WILL MY ORDER BE DELIVERED?
You can choose when you would like your order to be delivered! After entering your zip code in the shopping cart, a calendar with the current available delivery dates will appear pbefore checking out.
CONTACT FORM